Returns, delivery and privacy
Returns and refunds
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not as described, or does not match the preview you approved, tell us and we will repair it, replace it or refund you.
Personalised and custom-made items are made for you alone, so we do not offer refunds if you simply change your mind. Please check the preview carefully before approving it.
Custom parts
We make parts to the measurements or file you give us. If a part does not fit because of a measurement we were given, we will reprint it with corrected measurements at material cost. If the mistake is ours, the reprint is free.
3D printed parts show fine layer lines. PLA softens in hot cars and direct sun; tell us where the item will be used so we can choose the right material. We do not make safety-critical vehicle parts, and nothing we sell is a toy for young children or rated as food safe.
Delivery
Most orders are made within 48 hours of you approving the preview. Pickup is free in Perth. We post Australia-wide with tracking; delivery times are Australia Post's.
Prices and payment
Prices are in Australian dollars and are the full price; no GST is charged. We accept bank transfer (PayID) and card. Custom-designed jobs and orders of $50 or more need a 50% deposit before printing.
Your files and designs
Files you send us stay yours. We use them only to make your order and keep them so you can reorder; ask and we will delete them. We may decline to print designs that appear to belong to someone else.
Privacy
We collect only what we need to quote, make and deliver your order: your name, contact details, delivery address and what you ordered. We do not sell or share it, other than with the delivery and payment services needed to complete your order. What you enter in the forms on this site is stored with our website host, Cloudflare, so that we can read and answer it. To see, correct or delete what we hold about you, contact us.
Contact
Westlayer · ABN · Perth, Western Australia